Key Responsibilities:

Project & Stakeholder Management

• Act as the primary point of contact for customers, manufacturers, and internal sales teams.
• Coordinate project schedules, product specifications, delivery timelines, and documentation.
• Monitor project progress, identify risks or delays, and implement corrective actions.
• Ensure compliance with industry standards, safety regulations, and client requirements.
• Prepare and deliver regular project status reports to internal and external stakeholders.

Order Management & Fulfillment

• Support quoting, order entry, and follow-up to ensure accuracy and timely processing.
• Track order status and proactively resolve delays, discrepancies, or changes.
• Collaborate with logistics, finance, and customer service to ensure on-time, accurate delivery.
• Maintain detailed records of orders, communications, and project documentation.

Technical & Operational Support

• Address issues related to product availability, logistics, and technical specifications.
• Provide technical insights and project updates to support sales and customer decision-making.
• Coordinate with engineering, procurement, and construction teams to align material needs with project schedules.
• Develop and maintain project budgets, schedules, and supporting documentation.

Customer Relations & Issue Resolution

• Build and maintain strong relationships with manufacturers, distributors, and clients.
• Investigate and resolve customer disputes involving pricing, delivery, or product issues from start to finish.
• Process returns, exchanges, credits, and adjustments in accordance with company policies.
• Communicate resolutions clearly, professionally, and promptly.

Process Improvement & Internal Support

• Monitor market trends and customer feedback to identify opportunities for improvement or growth.
• Contribute to the development and updating of internal process guides, training materials, and best practices.

Qualifications:

• 3+ years of experience in project management, preferably in the wire and cable or electrical distribution industry.
• Familiarity with manufacturer’s rep business models and supply chain dynamics.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Ability to manage multiple tasks and prioritize effectively.
• High attention to detail and accuracy.

Preferred Skills:

• Technical understanding of wire and cable products and applications.
• Experience working with electrical contractors, OEMs, or utility companies.
• Knowledge of ERP systems and order tracking platforms.
• Customer service or account management background.